Unable to cancel contract

I am disgusted by the low level of accountability displayed by Telkom staff. I had a Data contract which was due to expire at the end of March 2018, I sent an email to ********** stating that I am cancelling my contract. Around the 15th of March, 75% of my data disappeared without any explanation. I called Telkom to query this, I was thrown from pillar to post and no one seemed to know what happened to my data.

Since then I have spoken to a number of agents including managers, I have sent countless messages, here are a few addresses I have contacted ********** ********** They are now ignoring all my attempts to reach them. The unfortunate part is I am still getting statements from Telkom and the subscription was not cancelled which means my bill is growing and am NOT using their pathetic services anymore.

I have visited their branch in Eastgate and didn't get any assistance. I am now at a point of frustration with this service provider because this is reflecting badly on my credit rating. I want Telkom to call me and tell me what happened to my data and cancel my subscription as I AM NOT using their service.