Unable to cancel contract
<p>My telkom account was not cancelled as per my request and now I have debt collectors calling me for money on a contract that was supposed to be cancelled. I have called telkom and emailed them but there has been no assistance or feedback.</p> <p> </p> <p>I went into a Telkom Customer Service branch on 29/8/2-16 to cancel my contract. I was told it would be cancelled by the end of September. I asked that the line be closed on the day I left SA being the 7 Sept. I have documenation to prove this. I have received nothing from Telkom to date (my old email address has been discontinued).</p> <p> </p> <p>18/11/2016: The first time I heard that I owe money to Telkom is when I received a sms from debt collectors regarding money owed on this account.</p> <p> </p> <p>21/11/2016: Spoke to Sanele in customer services call centre who was going to escalate that the account was not cancelled. Have not heard anything yet.</p> <p> </p>