Unable to cancel contract

<p>I've tried cancelling my contract, which expired in Feb 2016, on 15 Feb 2016 by sending the cancellation form you get from their website to ********** I then followed up 3 times to the same address, never got a reply. I then called their call centre, and apparently it got escalated, but still nothing has happened, and they kept on deducting money with the debit order every month. By May 2016 I posted on their Facebook page how disgusted I was, where they asked me to forward all the details to them in a direct message, which I did. They said they will process this. It is now end of June, I've been wrongly charged 4 times already since I first tried cancelling my contract and I'm still waiting!!</p> <p> </p> <p>This is absolutely ********! </p>