Unable to cancel an account

<p>I have moved premises from wadeville to Alberton. Contacted telkom to move my line, everything was planned and accepted. This was until they arrived at the premises a month later to say there aren't any telkom lines, and it could take 3 months to get ( this was in October 2016).</p> <p> </p> <p>So in a panic, we had a wireless service provider install a internet and telephone line. we cancelled our telkom account on business and had data on a personal name. This was requested to be cancelled aswell (but only in November) it is now January and the account still seems to be debited every month, with no luck of being cancelled. I have to now wait for the 25th of January to see if it is REALLY cancelled.</p> <p> </p> <p>This is pathetic service, because when i contacted telkom, i was told it has been cancelled.</p> <p> </p> <p>And it is now January 2017 and no sight of any tlines being installed. great work.</p>