1 reviews | Active since Aug 2012
Unable to cancel ADSL line
<p>Dear Telkom,</p> <p>I sent a service cancellation form on the 2nd of June to ********** According to the automated reply, someone would have contacted me within 21 working days (that would have been the 1st of July) and also according to the cancellation form under agreement, I may cancel the service giving 20 business days notice (which would have been the 30th of June). Why have I not yet received any feedback or help regarding this matter? I have phoned your Telkom line (10210) twice already (second time I spoke to Notula) only to be told they can not help me, stating that the cancellation department should handle the case and that they don't have a telephone number. So I should wait for them to contact me. Since the service isn't being cancelled, I will obviously continue to receive invoices for something I am unable to use (since I relocated) and rightfully cancelled.</p> <p> </p>
Tried the Online chat feature, spoke to Tenelle Sherii, they can't do anything either... Pathetic!
Tried the Online chat feature, spoke to Tenelle Sherii, they can't do anything either... Pathetic!
Any Progress, I'ts been another three days? Another question, leagally I stopped it, I have proof that I submitted the form for cancellation en of June. I will obviously still be billed for the time after this, I am not going to pay for it, what battle will that be to get Telkom to understand that they should write that invoice off? I'll probably get contacted very quickly once I stop paying my account!
Any Progress, I'ts been another three days? Another question, leagally I stopped it, I have proof that I submitted the form for cancellation en of June. I will obviously still be billed for the time after this, I am not going to pay for it, what battle will that be to get Telkom to understand that they should write that invoice off? I'll probably get contacted very quickly once I stop paying my account!