Unable to cancel account even though contract has expired

<p>I sent an email to ********** on 28 February to cancel account ********** 25. My understanding is that a 30 day notice period applies. This means that March would be my notice month. On 6 March I visited the Telkom shop in Irene to check on the status of my cancellation (with Telkom you have to follow up on any interaction with them) just to be told that the cancellation was not actioned and I will have to pay for another month (April) as the notice period. I was also told that it is common knowledge within Telkom that the email address ********** is not attended to. This is unacceptable, as the cancellation form clearly states that the form must be sent ********** can I contact about this? </p>