Unable to Cancel Account

<p>I have been trying to cancel my Telkom account since 15 November 2016, but have received nothing but automated replies.</p> <p> </p> <p>I have sent follow-up emails but heard nothing! I've tried phoning the call centre or going to the stores, but have only been told that I must follow the procedure by sending an email.</p> <p> </p> <p>I am still receiving an invoice every month...</p>