LS
Lynette S
1 reviews | Active since Nov 2013
10 Sept 2018, 13:31
Unable to cancel account
I have been trying to cancel my Telkom account for the past 2 months and cannot do so! I have a 4Mbps DSL service and the download speeds are SHOCKING! It takes me approximately 8 hours to download a movie on DSTV Box office! I was unemployed and couldn't pay my account resulting in the service being suspended April 2018. Now that I want to cancel, I cannot do so online and still get billed monthly for a service that I cannot use! I queried this 2 months ago and the agent was extremely unhelpful! I will make arrangements to pay the amount due but refuse to pay for another month for a service that I CANNOT USE AND THAT IS SLOW!
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Replies (5)LS
Lynette S's updateReviewer Update
10 Sept 2018, 13:43I feel like Im being held at ransom - cannot cancel, increased billing for a service I do not want!
LS
Lynette S's update10 Sept 2018, 13:43
Reviewer Update
I feel like Im being held at ransom - cannot cancel, increased billing for a service I do not want!
LS
Lynette S's updateReviewer Update
27 Sept 2018, 11:36I received a response from Telkom on 12 September that someone will be in contact with me - HEARD NOTHING SINCE!!!!! This is ridiculous. Hind sight, I am not prepared to pay a cent for the months that my service was suspended, I never signed any contract, this was a month to month service. No use no pay! If Telkom can provide me with statements of usage, I will gladly pay, if no usage, then it is downright THEFT! I WANT TO CANCEL THIS SERVICE!!!!!!!!!!!!!!!
LS
Lynette S's update27 Sept 2018, 11:36
Reviewer Update
I received a response from Telkom on 12 September that someone will be in contact with me - HEARD NOTHING SINCE!!!!! This is ridiculous. Hind sight, I am not prepared to pay a cent for the months that my service was suspended, I never signed any contract, this was a month to month service. No use no pay! If Telkom can provide me with statements of usage, I will gladly pay, if no usage, then it is downright THEFT! I WANT TO CANCEL THIS SERVICE!!!!!!!!!!!!!!!
LS
Lynette S's updateReviewer Update
11 Oct 2018, 08:52A day away from a month ago that I wrote this review, advised that a consultant will contact me and a RESOUNDING SILENCE!!!!! To date no-one contacted me and with no surprise, I have received another Telkom account with another month's fees charged for SERVICES I CANNOT NOR WANT TO USE! I refuse to pay! Can someone please contact me so that I can cancel the service with Telkom!????
LS
Lynette S's update11 Oct 2018, 08:52
Reviewer Update
A day away from a month ago that I wrote this review, advised that a consultant will contact me and a RESOUNDING SILENCE!!!!! To date no-one contacted me and with no surprise, I have received another Telkom account with another month's fees charged for SERVICES I CANNOT NOR WANT TO USE! I refuse to pay! Can someone please contact me so that I can cancel the service with Telkom!????
LS
Lynette S's updateReviewer Update
15 Oct 2018, 14:47HELLOOOOOO????? Is someone going to contact me? It's over a month since I logged this review?
LS
Lynette S's update15 Oct 2018, 14:47
Reviewer Update
HELLOOOOOO????? Is someone going to contact me? It's over a month since I logged this review?
LS
Lynette S's updateReviewer Update
08 Jan 2019, 12:15HI,
Still waiting for my query to be resolved! Still ongoing with no contact from Telkom!
LS
Lynette S's update08 Jan 2019, 12:15
Reviewer Update
HI,
Still waiting for my query to be resolved! Still ongoing with no contact from Telkom!