Unable to Cancel Account

On 14 May 2018 I created a request (reference ********** 65A) to move my line to a new residential address (we were moving on 1 June). By 1 June when we were moving, I'd heard absolutely nothing from Telkom, but the order now stated that account status was "Sad to see you go" which I assume means the account was cancelled, but who knows because I've received no communication at all from Telkom.

By 5 June I'd still heard nothing from Telkom and was fed up and we've decided to cancel and go to another service provider. I followed the cancel process online ( issue reference numbers are ********** 6, ********** 1, ********** 5). I've now heard nothing from Telkom and it seems as though I'm going to be debited again even though my order status is "Sorry to see you go." How can I be debited if I have no service?

My wife then called earlier today, was first on hold for ten minutes, the person she spoke to was then extremely unhelpful and finally told her that the system was offline so we must call back in an hour! Really unacceptable. Is there someone at Telkom that can please cancel our account, as we're done with Telkom.