Unable to cancel a land line

<p>I have been trying in vain to cancel my line at my house. <br /><br />I sent the first cancellation email, with all the required documents (ID and Cancellation form) on the 7th of April. I have called the billing department - who has informed me that there is no cancellation line - numerous times, and this his how the conversation goes.</p> <p>Telkom: Hi, How can we help? <br />Me: Hi, I would like to see the status of the line that I have been trying to cancel for going on 2 months now<br />Telkom: Ok, security question 1, Security question 2, security question 3, security question 4. Thank you Samantha. According to our systems your line is still very open. <br />Me: Yup, that's the problem. <br />Telkom: Ok, I will escalate it. <br />Me: Really?? Again? This is the 5th escalation! How many escalations do we need before the line is actually cancelled? 10? <br />Telkom: sorry, nothing we can do on our side.</p> <p>THEN.. The person asks me to please rate their service on how efficiently they handled the call! <br />Me: I would rather not, thanks. The call wasn't resolved, my line is 'still very open', and I'll be forced to speak to you again tomorrow anyway. <br />Telkom: Ok, Speak tomorrow, thank you. Good-bye.</p> <p>So.. after going through this countless times, I would really love to know how to get the line to really be cancelled and not 'still very open'.</p> <p>Is it ok to still have to pay for a service I actually don't want? But cant actually get rid of, due to complete lack of customer service!</p> <p>Can someone, literally anyone get back to me about cancelling this line? Without mentioning the words "Ok, Ill escalate it". <br />The people you are escalating to aren't doing their damn job!</p>