Hellopeter
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GK
Gawie K

1 reviews | Active since Sept 2013

26 Sept 2017, 12:14

Unable to Cancel

Sent a complete cancellation request to Telkom including all necessary documentation 22 July 2017 (no restriction on cancellation). Subsequently been in contact with various call center personnel with the net result being that the service is still active and charged for 26 September 2017. The reverse billing cannot reimburse me as the cancellation is not performed - and the cancellation is more than a month late already and going - all the while I am being billed.

I find the premise for a 21 workday turnaround on a cancellation hard to swallow, I find a turnaround on cancellation of more than 2 months - mind blowing.

0
Replies (7)
Telkom
Telkom's reply28 Sept 2017, 13:41
Official

HI gawie.kellerman

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

GK
Gawie K's update29 Sept 2017, 07:39
Reviewer Update
Hi Keagan, I have called your call center more than 4 times about this already. I was even requested to resubmit to personal mailbox (without reply). Is Hello Peter now becoming the official ticketing system for Telkom - as it certainly seems that your call center and service email boxes are not working? Regards, Gawie
GK
Gawie K's update03 Oct 2017, 09:01
Reviewer Update
Keegan - It is another week that has passed since I lodged the complaint. When will this be done - just called my home phone and it is still active.
Telkom
Telkom's reply09 Oct 2017, 15:17
Official

Good day

Trsust you are well.

Please be advised that line ***, *** and *** is successfully canceled and line *** FreeMe 1GB is still active.

Regarding case number ***9 the Credit was arranged on your account for *** and for *** backdated
credit will reflect on your Next invoice,The debit order for March was amended to R00.00 as your account went into a credit with R27.00

Kind regards

Ithabeleng

Telkom social media team

Best regards,

GK
Gawie K's update09 Oct 2017, 15:30
Reviewer Update
Ithabeleng.... If those are telephone numbers you have quoted that was cancelled.... then where do you get them from? What the heck are you (Telkom) doing? You have just cancelled somebody else's phone numbers. I have just called my home number again and it is not cancelled. The numbers you are quoting are incorrect. The only correct number on that list is 0814****43 FreeMe 1GB; which should remain active as it is still under contract. PLEASE see my cancellation request of the cancellation of the Telkom LANDLINE at 02197***12 and its accompanying ADSL package. I have stated this clearly on the cancellation form. And no - the credit should not be R27 (you are getting your wires crossed - don't pardon the pun). Sir/Madam, do you enjoy frustrating the **** out of your clients or what is the case? On the Telkom for me - it looks like the account is "dying"... but I can still call the home phone.
GK
Gawie K's update10 Oct 2017, 07:48
Reviewer Update
Dear Telkom, Another week has gone by - and still I can call the home phone number - which means it is still not cancelled. It is 11 days short now of 3 months for processing of a cancellation request. What is the issue - as I have done and supp**** you with everything you requested of me. 21 July 2017? Is this Hotel California? What do I need to do next as it seems like Hello Peter now also has no effect on you anymore? I have work to do, you are costing me time, money and aggravation. Furthermore, Telkom policy does not even allow me to get my spouse to handle this. I ask you again - what do I need to do to get this sorted.
GK
Gawie K's update10 Oct 2017, 08:04
Reviewer Update
Sorry - 22 July 2017, and 12 days short of 3 months.