MN
Mark N
1 reviews | Active since Jan 2010
07 Dec 2015, 14:50
Unable to Cancel
Phoned call centre on 9-Nov-2015 to cancel my Telkom Mobile. They told me to fill in a cancellation form, scan it and email it back to [Email Removed] I did this on 9-Nov-2015. I have since phoned back several times to get an update and no-one has been willing to assist. I have been told to wait 20 days. Today it is 20 days and phoned back again -- they are still unable to assist.
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Replies (1)
Telkom's replyOfficial
07 Dec 2015, 15:51Hello Mach005,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is SM175662.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is SM175662.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply07 Dec 2015, 15:51
Official
Hello Mach005,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is SM175662.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is SM175662.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***