Unable to blacklist through telkom

Telkom has a reputation for bad service, finally I got to experience it first hand. We had our phone ****** with a telkom SIM card in it. We cancelled the phones contract and then tried to blacklist the phone. Here’s where the first kicker is, we went to telkom express and telkom direct stores, you literally can’t do anything in these stores. They can’t assist with billing, cancelling contracts nor can they help with black listing phones. What’s the point of having stores if you don’t do anything there??

Secondly we tried their secure chat and phone lines. We “successfully” got our phone device to be escalated to the blacklisting department or whatever nonsense they said about 4-5 times only to be ignored. We tried again and now they say the device is under mtn so we need to go to them to get the device black listed. We go to mtn, who look at us (yes you can blacklist phones at mtn stores) as if we’re crazy giving them a telkom number to blacklist a device. They obviously can’t help since we don’t actually have a mtn number... they tell us to go back to telkom and they must sort it out (obviously since it’s a telkom number). But telkom repeatedly tell us to go to mtn to blacklist the device. Telkom support tells us to just give the imei number to mtn and they can help us, whereas mtn can’t without a cellphone number...

#rant over

Just wanted to leave this review here to let others know, just stay away from telkom mobile.... if you ever want to try get an itc number from them, save yourself a week of back and forth nonsense and accept that telkom’s reputation is what it’s always been... useless.