Unable to assist wife - husband deceased

Item: Telkom
Rating: 2
Author: Radiyya E

I am gobsmacked!!!! In my time of need Telkom is unable to assist to reset my email password. They need verification from my deceased husband!!!!!! I have all the details and they refuse to assist because of protocol.... They should assess on a case by case basis.... I am not asking to reset my Internet password... only an email address my deceased husband created awhile ago..... GO FIGURE!!!<br> <br> Upset and Uphalled

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Replies (1)

Telkom's replyOfficial

17 Jul 2015, 15:50

Hello RadiyyaE,

Thank you for making contact with us

This response serves as confirmation that your query has been received and it will be escalated to Telkom internet for further assistance

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM126366

Regards
Luleka
Telkom Social Media Team

Telkom's reply17 Jul 2015, 15:50

Official