Unable to assist, useless staff. not trained well enough to assist.

<p>I am utterly digusted with Telkom service and manner of phone etiqutte of there staff and lack of knowledge of the product they are hired to be selling to consumers .After several phone calls inquring billing and my account none of the staff members I spoke too could tell me why my bill is 3 times the amount, only to find out my previous contract was not cancled out but I made it clear that it must be cancled since I do not have any excess to the simcard The Outsource companies they work with has no knowledge at all on how things work as long as they sell.</p> <p>I HAVE BEEN PAYING FOR A CONTRACT FOR 4 MONTHS THAT I HAVE NO ACCESS TO.</p> <p>AN NO ONE COULD SOLVE THIS MATTER. </p> <p>The phone is 220 a month and for this month I actually had a balance of 1747 an every month my account has been debited, the first month Oct 2016 NOV 2016 DEC I REVERSED THE DEBIT BECUASE THEY MADE A CASE AND WERE BUSY WITH ''INVESTIGATIONS'' till today I am waiting for feedback, I spoke to another person and she opened another case and still couldnt assit now I had to pay this money because of the staff that does things to their benefit and because of their lack ok knowledge and still after paying 1747 for a phone that is actually 220 and still finding the line cut is sickening. </p> <p> </p> <p> </p>