Unable to assist

My (3G) internet line was suspended in January due to non payment and have been trying to sort this out since then. I have sent emails to [Email Removed] without any reply as there are interdependencies on the invoices I receive, one is in credit and one is in arrears...not sure how that works. I went to the Telkom shop in Cresta Mall yesterday and no one was able to assist me. They referred me to ABSA bank in order to make a payment on my account as you can't even pay your account in a Telkom shop. I then made an EFT payment which puts my account in credit, but still don't have a working 3G internet line at home. The SIM is still suspended. I now have lost out on all the data for January, but still they expect full payment. We are now in week two without internet and had to buy a data bundle from Vodacom in order to work from home. This is not acceptable. <br> <br> 1) I need the two invoices sorted out, I only have one line with Telkom. <br> 2) I would like a refund on January and the first two weeks of February as I was unable to work from home and had to occur additional charges due to this.