Unable Cancel my Line/Account

I have been struggling to cancel my Telkom line for months now. I submitted the forms as well as the required documentations 3 times to the email address provided and I am still being debited on a monthly basis.<br> <br> I have been through the call centers as well as the online chats but no one is able to assist. I have also been into a store where they tell me I cannot cancel my account in store. Please can someone call me to arrange to have this cancelled. Account number *** land line number ***<br> <br> I need this dealt with immediately as I am paying monthly for a service that I cant make use of<br> Regards<br> Gary Madden