Un-user friendly application

I had a Telkom fibre connection installed in August 2021. I haven't paid any invoices since then because I simply cannot create an account on the Telkom app to do so. The app is the most useless and un-user friendly piece of technology I've ever come across. On selecting the help function, it just comes upas not available. I have now been handed over to some law firm. Just like any government institution it is absolutely useless and frustrating.