Un happy telkom mobile customer

Good day. To whom it may concern. I've got a problem with a billing amount that has beendeducted from my account for the past 4 months that says it's disability app that shows where there is disabled parking nearby me or some what.. None of us are disabled and we do not need such a ofsort app like its kind for the use.. Firstly I would like to say that I've tried to speak to the agents on the other side but all they can say thathat we will sort it out and sent me a case number.. The case was never rep**** to me to say that anything has been done.. I signed a contract of the amount R736 and some change.. I've been paying a bill of 1700& 1800 & 1800 and the recent one of R2300im highly disappointed in the service that I'm getting but they can cut my phones until I've paid the amount that is dew to them.. I'm tired of speaking to consultant that can't give me an answer when it's needed and the fact that I can't even speak to a manager but it's said calls a recorded and that they are under supervision.. Is there any way of getting of the person that should be in charge or is it all just a layed back society where we should rate the calls even thou we not satisfied with we actually needed