UN happy client

have a problem my be you could assist im an existing customer i app**** for an add on contract on the 25th of august 2018 . now i have been to the store since Monday and am being told to wait they will call me back to pick my device i mean does telkom take so long to add a line on existing customers or is the consultant lazy to follow up with head office . i was advised and given this email address that you could assist or do i cancel and go to a different service provide.my problem is a router was delivered to me last week. which had to go hand in hand with the phone so i believe you guys at head office are much quicker than the stores. my ID NUMBER IS ********** 204186 i will be very appreciable if you could assist as the stores don't inform customers its like they don't care if we go up and down wasting petrol .eve since Saturday i never received a call from the store informing me on the progress i had to go up and down that unprofessional. please someone get back to me as i now have a router i don't need