Un Authorised Debot Order

<p>I would like to say that I am REALLY ****ED right now with Telkom's service February 2017 I changed banks from Nedbank to FNB and when I called their call center I was told I would need to make a manual payment for the end of February and going forward they will debit from my account. two months later they still havent debited from my account (I had to make 2 manual payments) the begining of May I called them AGAIN to enquire as to why they still havent debited from my account I was told they are going to sort it out (ref# ********** 7) and today an amount of R562.94 is debited on my account, and on my account I've never spend more then R350 so now I'm being charged because they didnt do their ****** job in the 1st place.</p>