Un authorised debicheck

Good day Telkom

Please note that I will not be proceeding with contract for Telkom as I spoke to the agent last I said call me back I want to talk to my husband you will notice on the call that there is no agreement - then a debicheck was loaded on my account - please cancel this immediately,or I will go to the ombudsman - I never accepted the debit order it just went to accept .I don't want this service