*****ulent's!!!

I have a direct debit set for the last day of the month, for my phone and data. For the past 2 years I haven’t had any issues until recently. Last month they didn’t take money out of my account, on the last day of the money, they tried to take it after the 31st and the payment rejected. I made payments on the 15th however I discovered that they tried to extract money on my account on the 27th of November, no communication was sent to advise why they tried to take money out of my account whereas it was already paid. I called the contact center on the 28th (if I’m not mistaken) and they apologized for the inconvenience, assured me this issue will not incur in future. Agent advised they updated the primary number so that I will receive communication and also advised that the money will be extracted on the last day of the month. Telkom didn’t take money out of my account on the 30th of November, no attempt of direct debit was made, only received a text message late last night to say my services have been restricted due to non payment. I honestly don’t understand the purpose of setting up direct debit if I still need to make manual payments each month😒. I would also like to raise a complaint about this Anelisa Khumalo who keeps on being on my account. I contacted Telkom about this numerous times however the name keeps on being on my account, this is data breach!!! Telkom is committing ***** as there are 2 names on the account and I honestly don’t understand who Anelisa Khumalo is and why their name keeps on being on my accounts!!