*****ulent Telkom Sandton City Home WiFi account

I am writing to express my extreme frustration and disappointment with Telkom Sandton City regarding a *****ulent home WiFi account that has been active since April this year. Despite never signing up for this account, I have received an SMS demanding payment, and an adverse listing has been placed on my credit bureau.

*Details of the Issue*

- *Account Details*: Telkom account number ***, with an outstanding balance of R1340.17. - *Discovery*: I received an SMS stating "Notice of Adverse Listing: Motlhako, a registered Credit Bureau received a default alert of R1340.17 on your name for a Telkom acc ***." - *Attempts to Resolve*: I have visited the Sandton Telkom shop multiple times to query the account's origin, but staff members have refused to provide information. - *Existing Accounts*: I have two accounts in good standing with Telkom, which further emphasizes the *****ulent nature of this account. - *Case Numbers*: I have disputed this account with Telkom Sandton City and have been assigned case numbers ***8 and ***9.

*Poor Customer Service*

- *Lack of Response*: Despite numerous attempts, Telkom Sandton City's customer services at the store has failed to respond to my queries, not have they responded via emails, I even asked them to send me WhatsApp messages (with permission) due to my being unable to answer phone calls during work hours. The service agents at the store are just not helpful at all, they all look out for nothing but sales. They forget the key word, "customer retention" - *Adverse Listing*: The adverse listing of me to the credit bureau has caused me significant distress and financial concern.

*Urgent Recourse*

I request that Telkom Sandton City takes immediate action to:

1. *Cancel the *****ulent account*: Close the account and confirm in writing that I am not liable for the outstanding balance. 2. *Remove the adverse listing*: Request that the credit bureau remove the adverse listing from my credit report. 3. *Investigate the matter*: Conduct a thorough investigation into the origin of the *****ulent account and take necessary actions to prevent similar incidents in the future.

*Attachments*

- Copy of one of the many SMS received.

Notice of Adverse Listing: Motlhako,a registered Credit Bureau received a default alert of R1340.17 on your name for a Telkom acc *** Tel ***.

Imposing Litigation: Motlhako,pay your Telkom acc *** bal R1340.17 @ Telkom direct,Checkers,Woolworths Pick&Pay Tel ***

Tony Motlhako ***