*****ulent Telkom Deduction from my Account

Trying to get a *****ulent deduction from my Account Resolved for nearly 2 Years. Been sent for Affidavits, been sent to many stores. Eventually had the complaint logged, just to get Feedback that Telkom is "happy" with how the account was opened. They stated they do have a voice tape. - (The normal please note this call is recorded.) When I requested access to this recording, I now need a court order...?? Unbelievable. So, every month, I have to reverse the Payment.... Such a DISASTER.... And getting in Contact with a Physical Person to discuss, is seemingly IMPOSSIBLE.......