*****ulent Telkom Contract in My Name – Upgrade Blocked, Money Taken, and Shocking Customer Service

To Telkom *****, Customer Care and Management,

I am submitting a formal complaint regarding a *****ulent Telkom contract that was taken out in my name without my knowledge or consent. I only became aware of this when I attempted to upgrade my legitimate Telkom contract and was told that another account already existed in my name.

That moment revealed that Telkom has allowed a second, unauthorised contract to be created using my identity.

This is not a small error. This is a serious failure of Telkom’s legal duty to verify identity and protect customer data under: The Consumer Protection Act POPIA RICA and KYC regulations

Telkom issued credit, services and billing in my name to a person I do not know, without my consent.

Call centre misconduct

When I tried to resolve this through Telkom’s call centre, the situation became even worse.

I was transferred between four different agents, repeatedly told contradictory information, bounced between mobile and non-mobile departments, and left with no one taking ownership of the problem. At one point, I was told the account was not mobile, then told it was, then transferred again — in a loop that lasted over 50 minutes (Call time -9:10 and continuing).

This was not a misunderstanding. This was systemic failure and negligence.

Telkom took money under a *****ulent contract and then failed to even locate it properly when I asked for help.