*****ulent telkom account under my name

Since 2021 May 28th i have been contacted by debt collector telling me that they are representing Telkom for the account that i didn't paid then i was advised to submit Affidavit, copy of certified ID and sign on clear page but till to date still receiving calls about this matter which also affect my credit score. on the 26 March 2024 i have contacted Telkom call centre then required to resubmit the same documents again and when requested Manager or transferred to complaint unit, informed that they can only be reachable via email and manager work from home.

Kindly assist on this matter

Regards, Simon Motaung ***