*****ulent Subscriptions Allowed by Telkom

I have been a customer for many years. I had already lodged my 3rd complaint with TELKOM regarding the atrocious level of service I had been subjected to pertaining to their system glitch where upon Simcard which is used inside a modem is apparently being singed-up for subscriptions which you are not aware of, but loose the airtime in the process and TELKOM allows this to continue unabated. When you lodge a complaint, they simply sent you an acknowledgement, but that’s where it ends and there’s no indication for getting a refund even though it’s no fault of your own. I have detailed my complaint “Et Nauseum” to the various agents who takes my call at any given time. I am however tired now and feel justified to escalate the matter to this level. By the time of me penning this submission, which is now been 0NE MONTH later and I have not heard a single word from TELKOM whatsoever in terms of resolving the matter. I find this conduct indicative of the level of service perpetrated by the frontline and/or junior members of the company. I am profoundly disappointed with this *****, as this is a Customer Service and Consumer Rights-issue. I need TELKOM Senior Management to remedy this situation in the interest of fair and equitable customer service.