*****ULENT Insurance service provider - the absolute worst. You will never get your phone back!!!!

The most despicable service delivery and insurance services I have EVER experienced. Disgusting services - these people are *****ulent! I submitted my phone at Telkom Sandton branch on the 17th of May 2024 to a teller called Paul.

1. I handed in my phone on 17 May 2024 and it took them more than 3 weeks to tell me the quote was paused because they needed me to hand in some additional documents. And that was only after hounded them repeteadly for a progress update. 2. After I submitted additional documents, which I sent within the day of request, they took a week to locate the status of the quote because they apparently called the wrong person who in turn told them that they rejected the quote. When I asked them to tell me which cell number they had for me in their system - my number was perfectly correct. 3. Then after struggling for ANOTHER week they quoted me over R6k excess fee because they did not do their due diligence properly to see that I have been their customer for the last 3 YEARS!!! I had to send THEM a copy of my contract to prove that I have been a paying customer, never missed a payment by the way, for more than 3 years and therefore shouldn't have been penalised for claiming. The R6k was a rate they charged people who had claimed within 6 months of taking the insurance. According to my contract, my excess fee should have been R2.5K!!! I paid this amount within the day they corrected this. 4. They REFUSED to give me an ETA on when I will get my phone back and proceeded to ignore my emails while still deducting my monthly premium!!! This is now 1 month and a half after I have handed in my phone!! 5. I called this them morning, NEARLY 3 MONTHS AFTER I HANDED IN MY PHONE, complaining about this only to be told that they are waiting on another quote from technicians because my phone is beyond repair and they would get me a replacement phone. THEY STILL REFUSE TO TELL ME AN ETA OF WHEN THE QUOTE WILL BE SENT OR WHEN I WILL RECIEVE MY PHONE BACK!!! 6. They have my phone, they have my excess payment of R2.5k and they still deduct a monthly premium only for them to treat me like absolute *******!!!

This is a despicable insurance and service provider - I would never recommend them to anyone. The most disgusting, evasive, dishonest and non-transparent organisation ever. DONT USE THEM!! *****ULANT *******!!!