*****ulent debits

I'm appalled by the *****ulent and ********* nature of Telkom.

I submitted an application for Fibre on the 02/07/2023 and was told that the installation would take place within the next days.

Due to no such installation occurring, on the 09/07/202, I attended Telkom-Chatsworth and requested that the said application be terminated. I was provided with a cancelation form and a reference number.

To my surprise on the 31/07/2023 Telkom debited my account despite the said cancelation.

I thereafter contacted Telkom's customer care line and was advised that "cancelation was incomplete but the same" and upon me requesting reasons I was provided with none.

Telkom thereafter advised me that the cancelation will be resubmitted but backdated to my initial cancelation date.

To my surprise Telkom has now debited my account for triple the amount of the fibre contract.