*****ulent Debit Order - I need a refund!

I have had endless issues with Telkom Fibre since I have this service (October 2024). This month, after me being an EFT customer, they go and debit my account after me paying them directly 3 days earlier. This is utterly ridiculous. Just convenient that the option for Billing Enquiries just cuts you off. I don't even have a DO in place with you guys? I did warn the parties whom I have mailed for assistance that I would take this further. The names include: - Remona Ogle, Julie Subramoney, Zuko Nxasana among others whom I have spoken to over the telephone at various different intervals. I need my money returned to my account ASAP! Call me and figure this out. My details will be available upon request. I'll be over at the ombudsman in the meantime.