*****ulent Debit order By TELKOM & NU DEBT

For the month of October 2025, no monthly statement was received from Telkom debit order never went off on the 31/Oct 2025, i called in to confirm i was advised that debit order bounced because the amount of R916 was supposed to be debited. why amount was high as my normal instalment is R704 was advised that i missed a debit order in August 2025, debit order never went off i went to the store and did a manual payment, on the 1st nov payment of 704 was paid , then to avoid arrears and run n rounds on the10th i decided to pay the R205, on the 13/nov amount of R317.35 was debited by Nudebt, contacted Telkom spoke to( Nhlanhla on the 13/11/2025,time 08:00am to 08:13am )he advised that the account is up to date and the debit doesn't reflect i need to call in on the 17/11/2025. I decided to send an email (Killandran Govender) from Nudebt Collector as my bank confirms who debited, his response was contact Telkom i deal with Debit Check. I decided to contact Telkom i spoke to a very rude Consultant Linda Mtshali time: 10:33am to 10:40am, he advised that the turnaround time is 7 to 10 working days for refund as payment not reflecting. why was my account handed over and who gave NUDEBT my banking details and why didn't i get any notification that the account will be handed over?, as you also confirm that the account is up to date.

TELKOM Service is very bad and for them to give debt collection companies our banking details without our consent that's *****, this is not for the first time it happened in August it happened manual payment was done, September debit order went off successfully why does it skip month is that their way to get money from clients.

Regards Lerato Chauke