*****ulent Contract Upgrade and Unresolved Billing Dispute

Telkom is running a ****. In July, I took a cellphone TopUp contract for R419 per month. However, Telkom incorrectly activated it at R469. When I called to rectify the mistake, they increased my monthly amount to R789.

I immediately called to dispute this, and they claimed that I had upgraded my contract in September — something I never did. This was a *****ulent upgrade done without my consent. I was not even eligible for an upgrade since my contract is a 36-month agreement and was only two months old at the time.

I have been calling Telkom daily to resolve the issue, but I am not getting any assistance. They keep giving me reference numbers, and when I follow up, there is no feedback. I have also sent several emails, but no one has helped me.

I need legal assistance to file a formal case against Telkom for ***** and breach of contract.