*****ulent contract

On the 21st of December 2023, I received a call from an agent "Mohammed", selling me a product of Telkom. According to the agent, I would be getting 40GB day data and 40GB night data at a cost of R99.00 He further advise that my first deduction would be R199.00 , as an initiation fee and courier fee I would pay R100 for the first month, thereafter my debit order will be R99.00 each month. The agent proceeded to ask me if I have a dual Sim card phone, and at the time I didn't understand why he would be asking me that.

The product was delivered and it came with two Sim cards. The one Sim card had 20GB day data and the 20GB night data. And the other Sim card had 20GB day data and 20GB night data. I thought he had split it up and put it on two separate Sim cards.

Nonetheless, on the 20th of January I saw a debit order for Mobitalk go off on my account for R199.00

On the 14th of January I received an SMS to say that my services have been suspended due to collection. I called Telkom call centre and the agent advised that my account was in arrears. After speaking to many agents and being sent from one department to the next, one of the agents I spoke to advised that I had been sold the contract by a third party and they therefore cannot escalate the matter as it is with a third party salesperson.

Yesterday morning( 15th of February), I made a call to the billing department, where I encountered a very unprofessional and rude agent, who should not be working from home and should not be left unsupervised, especially since she does not know how to speak to clients. She could not transfer me to her manager, which already is a problem. Her name was Phulile. During my call with Phulile, I asked her why I was debited R601.00 yesterday morning from Telkom and she advised that it was R198 for January, R198 for February and R202.00 for rejection "which the clients to not get told about when taking out the contract "- in her words. As the call proceeded, Phulile denied telling me that the clients do not get advised of the R202.00 rejection or insufficient funds fee. I told her she was unfit to be professional on the call, as she started shouting at me telling me that I am putting words in her mouth, I asked her to transfer me to her manager, she said she couldn't but she will do a call back. I asked how long it would take for the manager to get back to me and she said 24hours, when I got upset, she said "I didn't say 24hours, I said 2hours" . So this woman clearly is a ****. I NEED that call to be listened to and I need a copy of that call myself. I would also like the call of the sale to be listened to as the sales person *****ulently loaded two contracts onto my name. I did not receive any invoices from Telkom. When I went into the store yesterday, the lady that assisted me, Vitoria advised that my email address was incorrect on the system. I suspect that the agent had purposefully entered my email address incorrectly, so that I do not receive the invoices and realise the *****ulent activity.

I would like for this to be investigated. And i will be escalating this to the Ombudsman and the NCRS.