*****ulent cellphone account

On May 2022 a lawyer from Telkom called me informing me I owe Telkom R31 000 for a cellphone account opened in May 2021. When I went to enquire at a Telkom store about this account as I had not opened a cellphone account with them, I found out that someone opened an account under my name *****ulently. I lodged a ***** case with Telkom immediately and a week later found out an acquaintance stole and used my ID copy to open this account and she had forged my signature on a proxy letter that stated that I give her permission to take a contract phone under my name. And this person took another phone 5 months later under my name and I was still not aware as I didn't have anything linking me to Telkom besides my Sim card. I opened a case at SAPS against this person and sent the case number to Telkom so they can investigate but they have been giving me the run around ever since. They are aware that a consultant in their company helped this lady open a cellphone account *****ulently under my name but they still won't investigate this. It's been 11 months now since I lodged a case at Telkom and they won't respond to my emails or investigate this matter. I need my name to be cleared as this has affected my credit score.