*****ULENT BILLING

Worst experience yet!

My rating is one star as that is the lowest option available.

Telkom is so desperate to keep customers they blame everything on the elusive and unreachable "back office" which they have trained their agents to use as an excuse in every situation.

My contract expired in November 2022. I should have automatically gone onto a month-to-month contract since then, with my "device fee" of R174 being stopped and only "services" being billed for.

Yet this was not the case.

TWICE 2023 I received and SMS stating that my account will be suspended due to non payment. I called in and spoke with several agents, being transferred from one agent to the next, being cut off while being put on hold for several minutes, only to have to call back and go through repeating everything in detail. They EVENTUALLY understood, said they will "make a note in the system" so my account doesn't get suspended, only for my account to be suspended anyway! When I call in and explain...AGAIN, am told they have no control over "back office" but they have "escalated". Where is the accountability?? On TWO occasions I was FORCED to pay the incorrect billing amount as my small business depends on me having a working phone. One agent even told me that I still owe for my device which I apparently took in November 2022 for which the contract only expires in November 2024 so if I want to be billed for "services" only, I am to settle the balance for a device I have never taken. Only when I asked for proof of delivery for that device was I told (after "investigation ") that it was "back office" that allocated a device to me which I was bing incorrectly billed for.

Is this not *****??

For the THIRD time again in December I get a bill which is almost R1k and after going through the EXACT issues with several agents I still get an SMS saying my account will be suspended. I refused to pay the amount this time and for the first time 3 of the agents actually requested for my bank details (several times) in order to arrange my refund for the device fee. They reverted with an amount of R3k which I was told will reflect on my bill and a refund will be arranged, once again, by their elusive "back office". To date NO communication was received i regard to WHEN the refund will be effected.

Today (9 Jan 2024) I receive my bill... With a LOWER credit amount than what was stated. In the details I see I am being invoiced R1740 for the "balance of my contract". Explain this?? If my contract expired and was paid up in full for my device in November 2022? Again, is this not *****??