*****ulent, *******, and ********* business practices from Telkom Mobile.

I took out a contract in June 2018, in 2020 with Covid-19 my wife was forced to work from home, and I canceled the telkom mobile data contract and had fibre installed as this was more reliable and faster. Since Nov 2020 telkom has debited R45.00 every month from my savings Acc. after updating my banking details and requesting for SMS notification I noticed that the amount was still being deducted. In December 2023 I contacted Telkom Again and request that the account be closed as I have no further need for the service. Telkom informed me that 1 last debit order would be processed. In January 2024 my account was debited, and again in Feb 2024. according to me I have canceled the contract and based on my phone call I then reversed the Feb 2024 debit order. In March 2024 I received SMS from Telkom informing me that due to my account being in arrears they will take legal action. On 8 March 2024. I contacted them again ( 08/03/2024 reference Lwando Mjobo) and they said it was the Feb 2024 and March 2024 Debit orders that did not go off and I need to settle the outstanding amount of R90,00 before they can close my account I made an immediate payment for the R90.00 on 08/03/2024. they informed me after the payment it would take up to 3 days to close the account, I followed up on 12 March 2024 ref 0492 nothing is outstanding on the account and it will now be closed. 01 May 2024 Telkom debited my account with R247.79. I reversed the debit order and contacted them again (Due to 1May being a public Holiday Telkom 081 180 did not answer) I contacted them again on 3 May 2024 @ 11:12am and spoke to Itumeleng Mokwena he informed me that the account has not been closed only suspended and I need to pay the R247.79 before they can close the account I explained to him I've gone through this process before and was informed it was closed, he sends a request for the account to be closed my ref ***0, he transferred me to Nkanyezi Ndlovu @ 11:39am billing dep. to assist with the “outstanding amount” shown on the system. She confirmed to me that the account will be closed and no Further payment is required. On 15 May 2024 Telkom debit my account again for an amount of R 292.79 I contacted Telkom again 16 May 2024 @ 08:55 Spoken to Rethabile from the billing department he informed me the account was closed and he is not sure why the amount was still debited. He registered a case for me ***6, it will cost an additional R60 for them to investigate and the call should be resolved within 72 hours which I have agreed to. 16 May 2024 @11:33 I received a sms informing me that Telkom will run another debit order for an amount of R292.79,(same as was debited) I immediately contacted Telkom billing and they confirmed the account is NOT CLOSED and they are unable to provide further detail because there was a case already register and I must wait for the outcome and if they debited the amount again they will refund me if it was a mistake.

I WILL NEVER BE A CLIENT OF TELKOM AGAIN, AND I WOULD NEVER RECOMMEND THEM TO ANYONE, AND ADVISE EVERYONE TO RETHINK DOING ANY BUSINESS WITH THEM!! NOTE: I would give them a NO STAR if there was an option.