*****ulant Bundle billings

Someone has loaded fruadulant bundles on ny account and telkom is not assisting to correct this billings on my account. I have send an email from the app, also tried to chat to an agent which dont respond to back i hace the screebshot. I also have called the customer service, the lady had put me on hold after 10mins i got transfered to a 067 number to that was onhold on top of that they took their a week earlier and a R500 extra. The anger i have for these pathetic people not helpfull as long as they can take your money