UFAIR Billing and ******* credit bureau listing by Telkom

After months of struggling with incorrect billing from Telkom, the payments were correctly allocated. The problem was then not having service on my contract, and my account not being updated. I made numerous calls and visits to them to get this sorted, and they told me the update would take 7-10 working days but assured me that in the interim my contract was working.

I still don’t have use of my number as they have cut-off the SIM card (it doesn’t register on the network at all), so am still using the random prepaid SIM card. I went to their store to have a sim swop done or something, and they told me their systems were offline at that moment so would do the sim swap for me in my absence once the systems were back online and would call me to collect. No call, and I am still without a SIM card.

Last night I was trying to process a pre approval for a house I want to buy for my children, and Telkom have listed me on the credit bureaus which I think is *******.

I need the contact details for Telkom’s legal department as they urgently have remove this red flag from my name.