*** *****uent Sim upgrade

Subject: Urgent Complaint Regarding *****ulent SIM Upgrade and Unresolved Package Downgrade

Good day Telkom employees Vhutomi Maluleke, Banda P, Twala SN, precious Seemise, Winnie Ngobeni, I am writing to formally express my dissatisfaction with the service I have received from your company.

My SIM card was *****ulently upgraded by a member of your staff without my consent. Despite my repeated requests, the package has not been downgraded back to its original state.

The SIM card in question should be on the 120GB/120GB day and night data plan, as I am paying for this service. I do not understand why you are refusing to waive the additional charges incurred due to this unauthorised upgrade.

A Telkom consultant assured me that the SIM card would be downgraded to the original package effective from 01/05/2025. However, this has not been actioned to date.

I have made several appeals for the downgrade, clearly explaining that I am not the user of the SIM card—I am merely the account holder and the one responsible for payment. The SIM card is used by a student.

It is deeply concerning that Telkom has not taken responsibility for the error caused by one of your staff members, and instead, I am being held accountable for a situation that was not of my making.

I request that this issue be resolved urgently and that the account be corrected accordingly. I am not going to pay this account until this matter is resolved. You can handover the account and take me to court.

Thanks for nothing