Typically Pathetic! Service?!

So i went into Canal Walk branch to migrate my telephone line to a new address in the same suburb 900 meters away. gave id and signed documents in the branch on Saturday 24th Oct. followed up on Friday 30th via call center to find out that the branch did not process my request at all. they then escalate this and again i follow up today to 2 shocking and pathetic experiences.<br> Call 1) Agent barely knows what she's doing, struggles to articulate the feedback and because I'm an upset customer (no swearing or shouting) audibly angry, hangs up the fone after keeping me on hold for a minute.<br> Call 2) New Agent says there is an issue and can't tell me exactly why they cannot do my migration within less than a month at which point i loose my absolute cool. needless to say i requested the follow through on call center agent 1! then proceeds to leave me on hold with NO RESPONSE, just on MUTE!!!!!! for 35 minutes until eventually i need to go to the bathroom and could no longer hold on.<br> <br> TELKOM is NOT for the PEOPLE and they take the absolute cake with pathetic service and absolutely 0 integrity whatsoever!