Typical Telkom Bad Service Levels

I have app**** at telkom lakeside Mall Benoni, for a 4G LTE Router 100gig a month for our company African Acre Guest Lodge & Events Venue, my application was nearly two months ago. When I app**** the sales lady told me because we were applying for a company it would take THREE days to process my order, after TWO WEEKS, I returned to the shop and was confronted with staff who were uncooperative and in the holiday mood. After raising my concerns the desk clerk took my details and then proceeded to tell me that the order had not been processed as yet and would take a few days(unknown how long). I was then informed that they would call me!! As you can see this has not happened! I am a wheelchair user and expressed that it was not easy for me to go back and forth to the shop to check if they have processed my order, this was met with a (I don't care attitude). I am teribbly dissapointed with this whole process and frankly am at my wits end. I have been left with a very sour taste in my mouth and am unsure that even this complaint will be dealt with in a timeously fashion, or even brought to a successful resolution.