Hellopeter
Share Your Experience
SW
Storm W

1 reviews | Active since Oct 2016

02 Dec 2016, 12:23

Typical Telkom - AGAIN!

<p>More than 4 weeks ago I put in an order for Telkom's R799 package deal telephonically. I have phoned them multiple times per week since then and there has been no progress. I've spoken to two supervisors and both assured me that they will phone me back the same day which did not happen. This is not the first time I've received bad service from Telkom and I'm sure that it will not be the last. </p>

0
Replies (4)
Telkom
Telkom's reply04 Dec 2016, 09:13
Official

Good day

Thank you for making contact with us. Please e-mail us at *** with your ID number and order number for our consultants to assist.

Please quote your reference in the subject line: AI***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

SW
Storm W's update07 Dec 2016, 15:15
Reviewer Update

Thank you for your reply.

I've sent you the information you requested.

I haven't heard anything else from you? Any progress?

Telkom
Telkom's reply11 Dec 2016, 10:13
Official

Good Day

We have checked the mailbox for the 7th and the 6th and cannot pick up your e-mail, please could you advise when it was sent and from which e-mail address, or kindly resend us the e-mail and make reference to AI*** in the subject field.

Regards

Hilary

Telkom Social Media Team

Best regards,

SW
Storm W's update14 Dec 2016, 12:34
Reviewer Update

I sent you the email on the 5th of December.

I cant even say that the service you are providing me is rediculous because I have barely received any!