Typical Telkom

I cannot find anywhere any customer assistance. Everything is self-help when my query is not self-help able. I just purchased a new contract, and it's been 2 days and still no SIM activation. How I can self-help on 10210, the email I sent doesn't get a reply, the live chat is not responding. This is the last resort. An agent better not reply here with sorry, I expect TELKOM to contact me