SW
Storm W
1 reviews | Active since Oct 2016
03 Oct 2016, 18:10
Typical Telkom
<p>I've been messed around for weeks on end by Telkom. We are supposed to have a 10 meg line but on average we run at a 1.4 download speed - and thats at the beggining of the month!</p> <p>After many phone calls they finally said that they were sending out a technician to fix our line, a few days later they sent an sms cancelling. I phoned them today asking if they could put my need of a technician on high priority, the woman dealing with me put the phone down. Completely uproffesional! I phoned back and spoke to a different Telkom agent, she didnt hang up on me and yet she was even ruder than the agent who did!</p> <p> </p> <p>I hope that they can resolve this, or at least try to.</p> <p> </p> <p> </p>
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Replies (3)
Telkom's replyOfficial
04 Oct 2016, 08:56Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply04 Oct 2016, 08:56
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's replyOfficial
04 Oct 2016, 08:56Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply04 Oct 2016, 08:56
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's replyOfficial
08 Oct 2016, 16:14Hi stormrachel
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Oct 2016, 16:14
Official
Hi stormrachel
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,