Typical Stalling Tactics

<p>Earlier this year I took out a LTE package with Telkom. </p> <p> </p> <p>The sales guy came out and said that my area is fine, and that the product will work perfectly. At the start I had received around 1.8 mb/s download speed. This is not close to what LTE should be getting, so I phoned the sales person who said that I should just install and external antenna with medium to high gain.</p> <p> </p> <p>After this has been installed, still no improvement. Eventually it actually got worse as my internet speed was around 0.6 mb/s. I got Fed up and tried to cancel my contract due to no coverage, therefore I am paying for a service that they are not providing. The first cancellation letter was sent on 28 August and the second one on 05 September 2016.</p> <p> </p> <p>Together with the cancellation I logged a case, as Telkom just told me that I cannot prove that I have no coverage. This case was for their technicians to come out and actually test my speed. As per the Call Centre, the entire process should have taken 72 working hours.</p> <p> </p> <p>After phoning Telkom almost everyday to find out when the guy is coming out to test the speed, he finally came out on 05 October (1 month after I sent everything in). Stalling so I have to pay for September as well. If I dont, I will just get black listed.</p> <p> </p> <p>The technician tested the speed and said that he could not believe that they sold me the product. He told me that there was no possibility of me getting higher speeds that what I have been receiving.</p> <p> </p> <p>The Technician emailed the report on the 5th to Telkom, so that the cancellation can be proccessed. I received a phone call shortly after advising that the whole process will take a maximum of 28 hours.</p> <p> </p> <p>on Friday 14 October I phoned them asking why I haven't heard anything yet, and the call centre just said that they have heard nothing from their OWN Technician...</p> <p> </p> <p>I mean really, stalling again becuase they know that they are in the wrong. It has been tested by them and still they just stall the whole process. This should have been finilised a month ago.</p> <p> </p> <p>Before ever taking out a product with telkom becuase it looks like a great deal. Just look at how they handle their customers first and decide if the deal is really worth it.</p>