Typical Service

I reported a faulty land line on the 20th of October, when I reported the fault I was advised that it would take 6 working days for the problem to be fixed, On the 6th of November I followed up as the line was still not sorted, to which I spoke to a gentleman that told me that the assigned technician had taken leave. I was told that if I call the very next morning, they would send someone, I told the agent that i was busy and not in the office had a work colleague that would show them the fault. Obviously no one arrived. I then called Telkom 10217 again and spoke to Shelly who was extremely rude and when I asked to speak the supervisor she just dropped the line. I called back and got hold of the supervisor Danny (apparently) and he said that there were 11 other faults in my area ahead of me before mine would be attended too. he could not give me a date when I would be tended too but said that the technician could do min 3 calls per day. it is now another few days on and no service, according to the information given 12 calls should have been done (including me) but still nothing. not one manager or supervisor in the office at 4 30 for me to speak to and get some help!