SL
Selwyn L
1 reviews | Active since Apr 2009
08 Nov 2016, 11:09
Typical Parastatal
<p>Why does Telkom always take so long to re-connect a landline when it has been suspended but paid?</p> <p>Although I have paid the outstanding amount the recording says that it can take UP TO 48hrs to re-connect, even that is NOT true, once it took more than 72hrs to re-connect. Also if you manage to get to speak to a consultant then they say it can take up to 72hrs, yet their recording says 48hrs??? Why can they not be like MNET or MWEB who take up to 1hr, but then again it is still in the hands of the government.</p>
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Telkom's replyOfficial
08 Nov 2016, 13:22Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply08 Nov 2016, 13:22
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,