Typical NO RESPONSE FROM TELKOM

I lodged a complaint against Vumatel with Zimpeter the store manager at Cresta. She sent someone over but I never received feedback. I went into the store to get feedback and was told by Zimpeter that I must wait 10 minutes as shes eating lunch (at 3.30pm). My response was cancel my fiber. She told me sort this out with Vunatel yourself. I notified her my contract for the service is with Telkom, her response sort this out with Vumatel. I asked her who my contract is with, her response sort this out with Vumatel. I asked her to please listen to me. She said don't get angry with me. I asked her if I could change my Telkom contract to OpenServe. She said they are not in my area. I told her she doesn't know where I live so how does she know this. She then walked away and refused to speak to me. Seriously Telkom, is this how you treat your customers. I want my fiber provider changed to Openserve or my Fiber with Telkom cancelled.