AH
Alistair H

1 reviews | Active since Jan 2016

01 Jan 2018, 12:22

Typical Annual Telkom Issues

So here we are again, same as last year around this time. Typical run around bull****. Tech says he tried calling / coming to the premises. No one called and no one came to the premises. Typical lazy staff employed by Telkom with zero management followup.

1. 2nd of December 2017 - Fault is logged. 2. Throughout the month the line drops constantly - Telkom fails to send tech out. 3. 28th December 2017 - One of Telkoms useless technicians closes the fault and marks it as resolved. No one contacts me to confirm fault. Fault is still not resolved. 4. 30th December 2017 - New fault is logged. 5. 1st January 2018 - Fault is again marked as resolved - No phone call to confirm, just another lazy staff member doing nothing to assist. 6. Internet still drops consistently throughout the day, as well as a phone call if you're on the phone.

2 months, over 2k paid, zero service. I think I smell a whiff of a lawsuit if Telkom continues to fail to provide me with a service, yet charges me for the service.

91BNK021217 81CNZ301217

The ball is now in your "court" Telkom. Your move.

0
Replies (2)
Telkom
Telkom's reply11 Jan 2018, 14:57
Official

Hi AlistairH_ZA,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

AH
Alistair H's update16 Jan 2018, 23:14
Reviewer Update
Still have yet to be contacted.